Shopping Help
2-Year LAVA Warranty
Every LAVA vacuum sealing machine sold by Lava-SA carries a 2-year factory warranty. If your machine develops a fault, we collect it, fix it and return it — at no cost to you.
2 Years
Full factory warranty on all machines
Free Repair
Collection, repair & redelivery at our cost
10+ Years
Spare parts available after warranty expires
South African law provides a two-tier protection, separate from our contractual warranty:
| Period | Your rights | Your choice |
|---|---|---|
| 0 – 6 months from delivery | CPA §56 implied warranty of quality | Repair, replacement, or full refund |
| 6 – 24 months from delivery | LAVA 2-year factory warranty | Repair or replacement (refund if we can't repair/replace) |
No restocking fee or deduction applies to any warranty or CPA claim. All courier costs are covered by us.
What the Warranty Covers
Covered Under Warranty
- • Manufacturing defects in materials and workmanship
- • Vacuum pump failure under normal use
- • Sealing strip failure (not normal wear)
- • Lid mechanism defects
- • Electrical faults not caused by incorrect voltage
- • Any component failure that occurs under normal household or commercial use
Not Covered
- • Normal wear parts (sealing strips, foam seals) — these are consumables
- • Damage caused by misuse or improper operation
- • Damage from incorrect voltage or power surges
- • Repairs attempted by unauthorised third parties
- • Cosmetic damage that doesn't affect function
- • Damage from liquid entering the machine (preventable with Liquid Stop)
How to Make a Warranty Claim
Contact us
Email info@lava-sa.com or call +27 72 160 5556 with your order number and a description of the fault. Photos or a short video are extremely helpful.
Troubleshoot together
Many issues can be resolved over the phone or by email without needing to return the machine. We'll walk through the problem with you first — often it's something simple.
We arrange collection
If the machine needs to come in, we arrange a courier to collect it at no cost to you. We'll give you a collection date and a reference number.
Repair or replacement
Most machines are repaired and returned within 5–10 business days. If a repair isn't possible, we replace with the equivalent model. We keep you updated throughout.
Free return delivery
Your repaired or replacement machine is returned to you via tracked courier, also at our cost.
After Warranty: Spare Parts
LAVA's commitment to repairability doesn't end when the warranty does. Spare parts are stocked for 10+ years after a model is discontinued. This means a machine purchased today will still be repairable in 2036.
The most commonly replaced parts are wear items — and they're all available from Lava-SA:
Sealing Strips
The element that melts the bag closed. Typically lasts 3–5 years of regular use.
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Liquid Trap Lids
Catches marinade and moisture before it reaches the pump. Essential maintenance item.
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Vacuum Seal Sets
The foam and rubber seals that maintain lid pressure. Replace if vacuum is weakening.
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Why LAVA Warranty Support Is Different
Most appliance warranties involve sending a machine to an authorised service centre you've never heard of, waiting 3–6 weeks, and receiving it back in unknown condition. LAVA-SA warranty claims go through Anneke and Wilco directly.
- You deal with the same people you bought from — not a call centre
- They have personal experience with every machine in the range
- Claims are handled within 1 business day of contact
- Most issues are resolved without the machine ever leaving your home
Make a Warranty Claim