Privacy Policy

We collect only the information necessary to process your order and provide customer service:

• Identity information: First name, last name
• Contact information: Email address, telephone number, physical delivery address
• Transaction information: Order history, products purchased, payment status (we do not store card numbers — all card processing is handled by PayFast)
• Technical information: IP address, browser type, pages visited and time spent on site (collected via analytics tools — see Section 7)
• Communication records: Emails, messages or enquiries sent to us

We do not collect sensitive information such as race, religion, health data or biometric data.

We use your personal information only for the following purposes:

• Processing and fulfilling your orders
• Communicating with you about your order, delivery or warranty claim
• Responding to enquiries or support requests
• Sending you transactional emails (order confirmation, dispatch notification)
• Sending occasional product updates or special offers — only if you have not opted out
• Improving our website and product offering through aggregated, anonymised analytics
• Complying with legal obligations

We will never use your data in a way that is incompatible with the purpose for which it was collected.

To stop marketing emails from our mailing list at any time, use our unsubscribe page or email info@lava-sa.com.

We do not sell, rent or trade your personal information. We share it only with trusted third parties strictly necessary to fulfil your order:

• PayFast — payment processing (subject to PayFast's own privacy policy)
• Courier partners — your name, address and phone number are shared with our courier service for delivery purposes
• Email service providers — to send transactional emails

All third-party service providers are required to handle your data securely and only for the specified purpose. We do not share your data with advertisers or unrelated third parties.

• Our website uses TLS (HTTPS) encryption for all data transmitted between your browser and our servers.
• We do not store credit or debit card numbers on our systems. All card data is handled exclusively by PayFast, which is PCI-DSS compliant.
• Access to customer data is restricted to authorised personnel only.
• We regularly review our security practices to protect against unauthorised access, disclosure or destruction of personal information.

We retain your personal information for as long as is necessary for the purpose for which it was collected, or as required by law. Specifically:

• Order and transaction records are retained for 5 years for tax and legal compliance purposes.
• Marketing preferences are retained until you unsubscribe or withdraw consent.
• Enquiry correspondence is retained for 2 years.
• Upon your request, we will delete personal information that we are not legally required to retain.

Our website uses cookies — small text files stored in your browser — to improve your experience. Cookies do not contain personally identifiable information.

We may use analytics tools to understand how visitors use our site. This data is aggregated and anonymised. You can disable cookies in your browser settings, although this may affect some website functionality.

You have the right to:

• Access — request a copy of the personal information we hold about you
• Correction — request correction of inaccurate or incomplete information
• Deletion — request deletion of your personal information (subject to legal retention requirements)
• Object — object to the processing of your personal information for direct marketing purposes
• Withdraw consent — withdraw any consent previously given at any time
• Complain — lodge a complaint with the Information Regulator of South Africa if you believe your rights have been violated

To exercise any of these rights, email us at info@lava-sa.com. We will respond within 30 days.

If you are not satisfied with our response to a privacy concern, you may contact the Information Regulator of South Africa:

We may update this Privacy Policy from time to time. The current version will always be published on this page with the date of last revision. We encourage you to review this page periodically.