Shopping Help
Delivery & Shipping
We want your LAVA machine to arrive quickly, safely and exactly as expected. Here's everything you need to know about how we ship across South Africa.
Free Delivery
On orders over R2,500
Same Day
Dispatch before 15:00 weekdays
Nationwide
All 9 provinces
Fully Tracked
Email + SMS updates
Delivery Rates
| Order Value | Delivery Cost |
|---|---|
| Orders over R2,500 | FREE standard tracked courier |
| Orders under R2,500 | R150 flat rate (most destinations) |
| Outlying / remote areas | Quoted at checkout — may differ |
Delivery Times by Region
| Region | Estimated Delivery |
|---|---|
| Gauteng (Johannesburg, Pretoria, Ekurhuleni) | 1–2 business days |
| Major centres (Cape Town, Durban, Port Elizabeth, Bloemfontein) | 2–3 business days |
| Secondary towns (George, Nelspruit, Polokwane, Kimberley) | 2–4 business days |
| Outlying areas and small towns | 3–5 business days |
| Remote areas (farm addresses, game farms) | 5–7 business days |
Delivery times are estimates from dispatch date. They may be affected by courier delays, public holidays or adverse weather. We dispatch as fast as we promise — once the parcel is with the courier, delivery timing is in their hands.
Processing & Dispatch
Orders placed on weekdays before 15:00 are dispatched the same day after payment clears.
Orders placed after 15:00, or on weekends and public holidays, are dispatched the next business day.
All vacuum machines are individually tested and inspected before dispatch.
You will receive an email with a tracking number as soon as your order is dispatched.
Our courier will contact you by SMS to arrange delivery once the parcel is in your area.
Delivery Requirements
- We deliver to physical street addresses only — no PO Boxes.
- A contact person must be available to receive delivery between 08:00 and 17:00 on weekdays.
- Please provide a valid cellphone number — our courier will contact you before delivery.
- Vacuum machines ship via tracked courier only due to their value and fragility. Bag-only orders may be sent by registered post.
- If no one is available to receive the parcel, the courier will attempt re-delivery or hold at a depot for collection.
Receiving Your Order
- Inspect the outer packaging in the presence of the courier driver before signing.
- If the packaging is visibly damaged, note this on the consignment note before signing. Photograph if possible.
- Report any transit damage to us within 24 hours of delivery.
- If you sign without noting damage, freight claims become significantly more difficult.
Farm & game farm addresses: Remote deliveries occasionally require the recipient to collect from the nearest depot. If this is a concern, contact us before ordering and we'll advise on the best approach for your location.