Shipping & Returns

Processing Time

• Orders placed on weekdays before 15:00 are typically dispatched the same day after payment clears.
• Orders placed after 15:00, or on weekends and public holidays, are dispatched the next business day.
• All vacuum machines are individually tested before dispatch.
• You will receive an email with a tracking number once your order is dispatched.

Delivery Times

Delivery times are estimates only and may be affected by courier delays, public holidays or adverse weather.

Delivery Rates

Delivery Requirements

• We deliver to physical street addresses only — no PO Boxes.
• A contact person must be available to receive delivery between 08:00 and 17:00 on weekdays.
• Please provide a valid cell phone number — our courier will contact you to arrange delivery.
• Vacuum machines ship via tracked courier only due to their fragility and value. Bag-only orders may be sent by registered post.

Receiving Your Order

• Please inspect the outer packaging in the presence of the courier driver before signing.
• If the packaging is visibly damaged, note this on the consignment note before signing. Take photographs if possible.
• Report any transit damage to us within 24 hours of delivery.

Transit damage, wrong item, or CPA §56 warranty claim

If you receive a product that is damaged in transit, not what you ordered, or develops a defect within 6 months of delivery:

• For transit damage or wrong items: notify us within 5 business days so we can engage the courier.
• For manufacturing or quality defects within 6 months: notify us as soon as the defect appears — the CPA gives you the full 6 months.
• Email info@lava-sa.com with your order number, a description and photographs where possible.
• Once confirmed, we arrange courier collection at our cost.
• For CPA §56 claims: you choose repair, replacement, or full refund. No restocking fee applies.

Warranty defects — 6 to 24 months

Defects that appear between 6 and 24 months after delivery are covered by our 2-year factory warranty:

• We will repair or replace at our cost, including courier collection and redelivery.
• A refund is offered if repair or equivalent replacement cannot be completed within a reasonable time.

Change-of-mind returns (voluntary, non-defective goods)

As a courtesy beyond statutory minimums, we accept change-of-mind returns within 30 days of delivery, provided the goods are non-defective:

• Notify us in writing within 30 days of delivery.
• The product must be unused, in its original packaging with all accessories, manuals and tags intact.
• Products showing signs of use, or with missing/damaged packaging, cannot be returned.
• A 10% restocking fee applies to change-of-mind returns on non-defective goods, plus the cost of return courier. This fee does not apply to defective product returns or CPA claims.
• Refunds are processed within 10 business days of us receiving and inspecting the returned goods.
• Refunds are made via EFT to your South African bank account.

Products that cannot be returned (change of mind)

• Opened vacuum bags and rolls (hygiene)
• Special-order commercial machines (V.400, V.500 range)
• Products that have been used, modified or repaired by a third party
• Products without original packaging or accessories

All LAVA vacuum sealing machines carry a 2-year factory warranty. If your machine develops a fault within the warranty period:

• Contact us by email or phone with your order number and a description of the fault.
• We will troubleshoot with you over the phone or email — many issues can be resolved without returning the machine.
• If the machine needs to come in, we arrange courier collection and redelivery at no cost to you.
• Repaired or replacement machines are returned within 5–10 business days depending on the nature of the repair.

See the full warranty terms in our Terms & Conditions.

The fastest way to resolve any delivery or return issue is to contact Anneke directly. We respond to all enquiries within 1 business day.