Terms & Conditions

These terms apply to all purchases made through our online store. We reserve the right to amend these terms at any time. The version published at the time of your order is the version that applies to that order. Purchaser's own standard terms will not be recognised unless expressly confirmed by us in writing.

• All product listings are an invitation to treat, not a binding offer.
• Your order constitutes an offer to purchase. A contract is only formed when we send you an explicit order confirmation email.
• An automated acknowledgement email is a receipt summary only — it is not acceptance of your order.
• We reserve the right to decline or cancel any order (e.g. due to stock error or pricing error) and will provide a full refund immediately if payment has already been taken.
• Specifications and prices may change due to currency fluctuations or manufacturer changes without prior notice. We will notify you of any such change before dispatching your order.

• All prices displayed are in South African Rand (ZAR) and include 15% VAT.
• Delivery fees are calculated at checkout based on order weight and destination.
• Orders over R2,500 qualify for free standard courier delivery within South Africa.
• We reserve the right to correct any pricing errors prior to dispatch.

All transactions are processed securely through PayFast, a leading South African payment gateway. We accept Visa, Mastercard and Instant EFT via PayFast. Payment is required in full before any order is processed or dispatched.

• Credit card details are never stored on our servers — all card processing is handled exclusively by PayFast using industry-standard TLS encryption.
• In the event of a failed or declined payment, your order will not be processed. Please contact us if you experience payment difficulties.

• All orders are dispatched via tracked courier within 1–2 business days of payment confirmation.
• Estimated delivery time within South Africa is 2–4 business days after dispatch.
• You must provide a physical street address and contact phone number — we cannot deliver to PO Boxes.
• Someone must be available to receive delivery between 08:00 and 17:00 on weekdays.
• All vacuum machines are individually tested before dispatch.
• Delivery delays caused by circumstances beyond our control (weather events, courier disruptions, public holidays) do not constitute breach of contract.
• Risk of loss passes to the customer upon handover to the courier. Please inspect all packaging in the presence of the courier driver and note any damage on the consignment note.

Statutory implied warranty (CPA §56) — first 6 months:

• If a defect arises within 6 months of delivery, you may choose: (a) repair, (b) replacement, or (c) full refund.
• We will arrange courier collection and redelivery at our cost for any defect reported within this period.
• No restocking fee, handling fee, or deduction applies to a CPA §56 claim.

Contractual factory warranty — 2 years from delivery:

• All LAVA vacuum sealing machines carry a 2-year factory warranty from the date of delivery, covering manufacturing defects in materials and workmanship.
• An optional 5-year extended warranty is available on selected machines at an additional charge.
• The warranty covers electrical and mechanical components: pump, motor, transformer, electronics and switches.
• Not covered: damage from improper use, unauthorised repairs, normal wear components (sealing strips, foam seals), cosmetic damage, or failure to follow operating instructions.
• For defects discovered between 6 and 24 months after delivery, we will repair or replace the machine at our cost, including courier collection and redelivery. A refund is offered if a repair or equivalent replacement cannot be completed within a reasonable time.
• To facilitate a warranty claim, please contact us as soon as a defect becomes apparent. Prompt notification helps us resolve the issue quickly and does not affect your statutory rights.

CPA cooling-off — direct marketing (Section 20):

If you purchased as a result of direct marketing initiated by us (e.g. a promotional email or SMS offer), you have the right to cancel within 5 business days of receipt of the goods. In this case, we will arrange collection at our cost and issue a full refund with no deductions.

Our voluntary 30-day change-of-mind policy:

As a courtesy beyond statutory minimums, we accept change-of-mind returns within 30 days of delivery, provided:

• The product is in its original, unused condition with all original packaging intact.
• You notify us in writing (email to info@lava-sa.com) within 30 days of delivery.
• The product is not a customised or special-order item (V.400, V.500 commercial range).

Upon approved return we will arrange courier collection at our cost. Refunds are processed within 10 business days of receiving the goods in acceptable condition. A 10% restocking and handling fee applies to change-of-mind returns on non-defective goods only. This fee does not apply to returns made under the CPA §56 implied warranty or the §20 direct-marketing cooling-off right.

Our liability to you is limited to the purchase price of the goods in question. We are not liable for any indirect, consequential or economic loss arising from the use of (or inability to use) any product. Nothing in these terms limits our liability for gross negligence or wilful misconduct.

These terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of the South African courts. The United Nations Convention on the International Sale of Goods does not apply.

We collect and process personal data in accordance with South Africa's Protection of Personal Information Act (POPIA). Please refer to our Privacy Policy for full details.